Answers before your first login
Clear answers save time when you are setting up a new account. This FAQ explains the phone verification step before account access, where your wallet status appears, and how to return to the lobby after login on mobile. We also explain why a payment receipt may be needed for a status check and how virtual account or bank transfer references fit into
the cashier flow. For Indonesia customers, the page separates DANA and QRIS questions from OVO and GoPay status questions, so you can find the relevant answer without searching through unrelated lobby content.
- DANA
- OVO
- GoPay
- QRIS